I am a dentist snob, meaning I have very high expectations for qualify service and a thorough cleaning. I've never had a cavity or any work done so I can't speak to those services. I've had some terrible experiences with hygienists who simply tell me that I have excellent teeth and do next to nothing during my cleaning, there is nothing more disappointing in my opinion, I wait 6 months for this day to come and I want the full deal! I had a hard time when I first moved to Reno to find the perfect practice, some had too much "new" technology that didn't seem to produce valid assessments, some were so old and run down that I didn't feel clean... one happy day I decided to try A Dentistry, I had seen a sign for their practice as I have other providers in the same complex (you probably do too, everyone seems to have an office here, it is also very centrally located).
My first appointment went glowingly well, my Hygienist did one of the most thorough cleanings that I have had, I could feel the shine when she was done, it was amazing! If you don't enjoy cleanings and don't want them to get in there and scrape every fleck of plaque off, then this is not the place for you. If you enjoy a place that takes their time to ensure the highest quality job, then you should book an appointment. My hygienist and I had a very fluid and natural conversation which I enjoyed. After the appointment the very friendly, accommodating and kind women up front asked me detailed questions about my appointment and how I felt about my hygienist to ensure my appointment met both my expectations as well as their standards. Their model (I believe) is to keep you with the same hygienist always, which I love, because after time they really get to know your preferences and you have a perfect appointment every single time.
I see Dr. Melissa who is outstanding, her level of customer service is unmatched. She is honest, provides detailed and understandable explanations and she is very reliable for her expert opinion. I got invisalign through her and she did a quality job through the entire process, she didn't try to oversell me on levels of the service that I didn't need, she is budget conscious while ensuring you get 100% of what you expect. She is very easy to talk to and I enjoy my time with her. I've seen Dr. Nick once and he was also very professional and great to work with.
One thing I love most about this practice is that they are most nearly always on time, they respect your time as much as you should respect theirs. On one occasion Dr. Melissa was running behind and therefore my appointment was running late, she genuinely felt terrible and explained that is not her standard and she gifted me a starbucks gift card for the inconvenience. Who does that? The entire staff at this practice have the highest customer service standards!
Amazing experience. I have terrible anxiety when it comes to dental offices and I am really impressed. Elizabeth is what every doctors offices needs up front, my dentist was super patient and seemed to listen to my fears and concerns and that's what I really wanted to make sure I had at this new dentist. Cindy cleaned my teeth and was the sweetest, caring hygienist I have ever had. I am very picky when it comes to health care so to be this impressed it says something about this office. Highly recommended and I will be referring anybody I know there.
I can't tell you enough what Melissa & Nick have done for me in overcoming my severe dental anxiety. I was the girl that avoided the dentist for 10 years because of a traumatic childhood experience. They have completely earned my trust and let me believe in my dental health again. If you are hesitant don't be just go and you will see what I am talking about!
From the front office staff to the assistants to Dr. Nick, you can know that you are getting the best of care here. I came from another dental office with quite a few issues and I am also an extremely anxious patient. Dr. Nick is compassionate, honest and gentle. He explained everything that was going on with a realistic plan and with a great amount of patience. I have never had this much confidence in any other dental office as a whole. After years of extreme dental anxiety I am finally in good hands and my teeth are already well on their way to being happy again! Happy patient here. If we ever move away we will be flying back here to this office. That's a fact!